1. Information We Collect
When you visit, browse, or purchase from KANASA Footwear, we collect personal information necessary to process orders and improve your shopping experience:
- Personal Identification Details: Name, shipping address, billing address, phone number, and email address provided during account creation or checkout.
- Order & Transaction Records: Purchase history, footwear size selections, delivery status, and order communication logs.
- Technical & Usage Data: IP address, browser type, device details, and site navigation patterns captured automatically via cookies.
2. How We Use Your Information
We use your personal data exclusively for essential business purposes:
- To fulfill, ship, and deliver your handcrafted footwear orders seamlessly across India.
- To provide tracking details, order updates, and customer support assistance.
- To maintain your account credentials and personal address book for faster checkouts.
- To send updates on new artisanal releases or special promotions (only with your consent).
3. Payment Security & Integrity
Security is paramount when purchasing online. KANASA Footwear does NOT store or log your credit/debit card numbers, UPI PINs, or sensitive banking credentials on our servers.
- All payment transactions are encrypted using Industry Standard SSL (Secure Sockets Layer) tech via PCI-DSS compliant partners (e.g., Razorpay).
- Payment details are transmitted directly to certified banking networks for secure verification.
4. Cookies & Web Analytics
We use cookies to maintain your shopping cart contents, remember session preferences (such as your chosen theme), and analyze website traffic performance.
You can choose to disable cookies through your browser settings; however, doing so may disable cart storage and checkout features on our website.
5. Third-Party Data Sharing
We respect your privacy and never sell or lease your personal information to third-party marketers. We only share necessary data with trusted operational partners:
- Logistics & Courier Partners (e.g., BlueDart, Delhivery, India Post) to ensure timely doorstep delivery.
- Payment Gateway Providers (e.g., Razorpay) for transaction processing.
6. Your Privacy Rights
You have full control over your personal data:
- You can view and update your profile details anytime by logging into your Account Portal.
- You may request complete deletion or modification of your account record by contacting our support team.