7-DAY HASSLE-FREE RETURNS & EXCHANGES
If your sandals don't fit perfectly or match your expectations, return or exchange them within 7 days of delivery. We offer free reverse pickup for size exchanges!
1. 7-Day Return & Exchange Window
At KANASA Footwear, your satisfaction is our priority. You may request a return or size exchange within 7 days from the date of delivery.
2. Eligibility Criteria for Returns
To be eligible for a return or exchange, the footwear must meet the following conditions:
- Must be unworn, unused, and undamaged with no sole marks or leather creases.
- Must be in its original packaging (original box, brand tags, and dust bag included).
- Must be requested within 7 calendar days of delivery.
Pro Tip: We recommend trying on your new sandals on a clean carpeted surface to protect the leather soles during size checks.
3. Complimentary Size Exchange Process
Wrong size? We make exchanging quick and easy:
- Step 1: Visit your Account Dashboard or email support@kanasafootwear.com with your Order ID and target size.
- Step 2: Our courier representative will arrange a reverse pickup from your delivery address.
- Step 3: Once inspected at our studio, your replacement size is dispatched promptly at no extra courier charge for the first exchange.
4. Refund Modes & Timelines
Upon receiving and passing quality inspection at our studio:
- Prepaid Orders: Refund will be credited directly to your original payment method (Credit/Debit Card, Net Banking, UPI, Wallet) within 5 to 7 business days.
- Cash On Delivery (COD) Orders: Refund will be processed via Bank Transfer / UPI or issued as KANASA Store Credit coupon code as per your choice.
5. Damaged or Incorrect Products Received
In the rare event that you receive a damaged, defective, or incorrect product:
- Please notify us within 48 hours of delivery with unboxing photos/videos attached.
- We will immediately arrange a replacement or full refund without any questions asked.