7-DAY HASSLE-FREE RETURNS & EXCHANGES
If your sandals don't fit perfectly or match your expectations, return or exchange them within 7 days of delivery. We offer free reverse pickup for size exchanges!
1. 7-Day Return & Exchange Window
At KANASA Footwear, your satisfaction is our priority. You may request a return or size exchange within 7 days from the date of delivery.
2. Eligibility Criteria for Returns
To be eligible for a return or exchange, the footwear must meet the following conditions:
- Must be unworn, unused, and undamaged with no sole marks or leather creases.
- Must be in its original packaging (original box, brand tags, and dust bag included).
- Must be requested within 7 calendar days of delivery.
Pro Tip: We recommend trying on your new sandals on a clean carpeted surface to protect the leather soles during size checks.
Mandatory Doorstep Pickup QC & Video Recording Policy
CRITICAL INSTRUCTION FOR ALL RETURN & EXCHANGE PARCEL HANDOVERS:
When a customer requests to return a parcel, the customer must have the courier pickup agent (“courier boy”) perform an in-person doorstep Quality Check (QC) of the product to verify whether QC is Passed or Failed.
- Mandatory Video While QC is Done: The customer MUST make a continuous, unedited video recording while the courier boy is conducting the doorstep QC check of the footwear, soles, brand tags, and box packaging.
- Do NOT Handover Without Video of Product & Courier Boy's Face with AWB Number: In all cases of Size Change / Exchange, Different Product Received, or Damaged / Wrong Return Received: The customer MUST NOT handover the shipment to the courier boy without making a clear video of the product AND of the courier boy's face with the return AWB number (shipping label/barcode).
- QC Failed Handover Protocol: If the courier boy claims that the QC has failed or disputes the item's condition, the customer MUST FIRST record a clear video of the QC Failed inspection, showing the product, the courier boy's face, and the return AWB number, and ONLY THEN handover the shipment to the courier boy. This video recording is mandatory proof to protect you against courier disputes, transit damage, or false pickup rejections.
Online Video Upload Option for Return Requests:
If you want to return a product because you did not like the product, received a different article / model, or discovered a quality issue / manufacturing defect, you can now upload a video directly on our website when submitting your return request under My Account > Orders. Our verification team will review your video to expedite your return and refund.
3. Complimentary Size Exchange Process
Wrong size? We make exchanging quick and easy:
- Step 1: Visit your Account Dashboard or email kanasafootwear@gmail.com with your Order ID and target size.
- Step 2 (Reverse Pickup Handover): Our courier representative will arrange a reverse pickup from your delivery address. CRITICAL MANDATORY RULE: When handing over the parcel for size change, customer must NOT handover the shipment to the courier boy without making a video of the product AND of the courier boy's face with the return AWB number.
- Step 3: Once inspected at our studio, your replacement size is dispatched promptly at no extra courier charge for the first exchange.
4. Refund Modes & Timelines
Upon receiving and passing quality inspection at our studio:
- Prepaid Orders: Refund will be credited directly to your original payment method (Credit/Debit Card, Net Banking, UPI, Wallet) within 5 to 7 business days.
- Cash On Delivery (COD) Orders: Refund will be processed via Bank Transfer / UPI or issued as KANASA Store Credit coupon code as per your choice.
5. Damaged, Defective or Incorrect Products Received
In the event that you receive a damaged, defective, or different/wrong article:
- Please notify us within 48 hours of delivery or submit a return request with photos/video attached under your Account Dashboard.
- We will immediately arrange a replacement, exchange, or full refund without any hassle.
- CRITICAL HANDOVER RULE: During reverse pickup handover for damaged, wrong, or different product received, the customer must NOT handover the shipment to the courier boy without making a video of the product AND of the courier boy's face with the return AWB number.